AdelaideNow... Health minister defends dial-a-nurse: "'(The system) always recommends if anyone's condition deteriorates or changes in any way, they immediately seek emergency help and that's what happened in this case.'"
This is where video phones are going to be worth their weight in gold. Ambulance officers could see and speak to the person. In the end it is always going to be you who calls the shots and determines how to proceed. It is awful the lady who died had no one to advocate for her and take over when clearly she was so very ill. One voice to another is always going to be lacking. My daughter is a classic. She will always understate her condition and you have to really look at her to know she is in a lot of pain or seriously ill. Twice she has caught me out and I know her really well! I think these kinds of services will improve as we get used to them. It is afterall, a filtering approach and some people are just too ill before medical help gets to them. That happens no matter what the system and it's soemthing we feel bad and guilty about and hindsight is 20/20 vision. It's a blow. It's horrible and it should not happen. We'll build in some form of monitoring and better questioning but I think video phones will really help.
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