Delayed passengers left to book new flights.

Delayed passengers left to book new flights.
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"'The thing that's really annoyed people is that Qantas has told us we would have to make our own arrangements to book our forward passage to Sydney,' she said.

'They weren't automatically going to find planes for us but that we would have to ring up the Qantas reservation centre and make our own arrangements.'"

Why not? We print our own photos,book our own flights anyway..., bank,do this , do that. We do the work and they get the money. We get what we are prepared to accept. We pay money AND do the work. Qantas used to be exemplary in its treatment of passengers. It used to be the preferred airline and its service was superb. It is still trading on the name but it's a pretty long way from being a good airline. What happened? It's frustrating enough being delayed and you certainly pay for the tickets and holidays. I gather they don't want us to fly and they don't want us to fly Qantas. Pretty bad.